Your Patient Rights
Robinson Memorial Hospital recognizes its ethical responsibility to both the patients and the community it serves. We want you to know your rights as a patient so you can feel safe and be a full participant in the decisions made regarding the care, treatment and services you receive.
As our patient, you or your representative have the right to:
- Reasonable responses to your requests and needs for treatment or service.
- Care that is considerate and respectful of your personal dignity and privacy, including consideration of spiritual, psychosocial, cultural and other special needs that might affect your illness, pain, suffering and recovery.
- Safe, effective, quality care, as well as information regarding the outcomes of care, including unexpected events. Obtain from physicians and other direct caregivers relevant, current and understandable information concerning diagnosis, treatment, treatment alternatives and prognosis to facilitate your involvement in care decisions.
- Know the identity of physicians, nurses and others involved in your care, as well as when those involved are students, residents or other trainees.
- To make informed decisions about your care, including the right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of such refusal.
- Obtain information on advance directives, formulate advance directives, and have them documented in your medical record and followed.
- Review procedures on decision-making and hospital-wide policies on withholding of resuscitative services from patients and forgoing or withdrawing of life-sustaining treatment.
- Have your guardian, next of kin, or legally authorized responsible person exercise, to the extent permitted by law, the rights described on your behalf if you have been found incompetent in accordance with law; found by your physician to be medically incapable of understanding the proposed treatment or procedure; unable to communicate your wishes regarding treatment; or are an unemancipated minor.
- Receive the visitors you designate, without restrictions on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability. To deny or withdraw consent for a specific visitor at any time.
- Information about the hospital's patient rights, policies and procedures for the resolution of any patient complaints.
- Participate in the consideration of ethical issues arising from your care and education for you and your caregivers on ethical issues in healthcare.
- A full explanation of any restrictions placed on your communications. Any such restriction will be based on therapeutic effectiveness as appropriate and determined by your doctor in consultation with you or your surrogate decision maker.
- Be informed of any human experimentation or other research/education projects affecting your care or treatment.
- Security, freedom from abuse and harassment, personal privacy and confidentiality of medical information.
- Expect all communications and records pertaining to your care will be treated as confidential by the hospital, except in cases where reporting is permitted or required by law, such as public health hazards or suspected abuse.
- Access information contained in your medical record, within the limits of the law.
- Ask and be informed of the existence of business relationships among the hospital, educational institutions, other health care providers, or payors that may influence the patient's treatment and care.
- Resolve dilemmas about care decisions, including end-of-life decisions.
- To have your pain level acknowledged, assessed and managed on a regular basis; and to receive education about the benefits and side effects of pain management.
- To participate in the development and implementation of your plan of care.
- To have a family member or representative, as well as your personal physician, promptly notified of your admission to the hospital.
If you have a complaint during your or a family member's stay at Robinson Memorial Hospital, please call ext. 72901 for a Patient Advocate from 8 a.m. to 5 p.m., Monday through Friday. If you need to reach someone after hours or on the weekend, please dial "0" for the operator, and ask the operator to speak with either the clinical coordinator on duty or the manager of your unit.
If you have a concern or issue that has not been addressed by our staff regarding patient care and safety in the hospital or its affiliates, please contact Administration during the hours of 8 a.m. to 4:30 p.m. Monday through Friday at (330) 297-2300, or submit your concern in writing to: Robinson Memorial Hospital Administration, 6847 N. Chestnut St., Ravenna, OH 44266.
The hospital will review, investigate, and respond to each complaint within a reasonable time frame. The hospital strives to resolve all complaints within 30 days.
You may lodge a complaint with the Ohio Department of Health and/or The Joint Commission directly even if you choose not to use the hospital’s grievance process. Complaints may be filed with the Ohio Department of Health’s Complaint Unit or The Joint Commission at the following addresses:
The Ohio Department of Health
246 N. High Street
Columbus, OH 43215
phone: (800) 342-0553
fax: (614) 728-9169
Guide to Filing a Complaint with The Ohio Department of Health
The Joint Commission - Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
phone: (800) 994-6610
fax: (630) 792-5636
How to File a Complaint with The Joint Commission